About the Role
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The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
Key Responsibilities
- Develop and manage customers to meet their needs and achieve the objectives of the company in line with the required standards.
- Identify and act on new sales leads and relationship development opportunities with cross-sell, upsell, and retention to contribute to the improvement of market and customer share of wallet with the company.
- Perform adequate care and due diligence in day-to-day conduct to protect the company from financial and non-financial loss.
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out to the required standard of service to customers and stakeholders.
- Manage self in line with the company’s people management policies, procedures, processes, and practices to ensure adherence and to maximise own contribution to business performance.
- Demonstrate Our Promise and apply the company Service Standards to deliver the company’s required levels of service in all internal and external customer interactions.
Ideal Candidate Experience
- At least 3 years of experience in a similar role in a financial institution.
- Bachelor’s degree.
- Basic knowledge of Word and Excel.
- Excellent interpersonal and multitasking skills.
- Time Management skills.
- Knowledge of global financial markets and trends.
What We Offer
- Competitive Salary: The indicative pay range for this role is AED 10,000 – AED 15,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
- Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.
We are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.
