About the Role / About the Job
As a Customer Relationship Officer, you will manage the products and service functions to ensure the delivery of quality service to customers, all while projecting a warm image. Your role involves maintaining operational controls and continuously improving financial services and operational efficiency.
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Key Accountabilities
- Deposit Account Documentation:
- Handle inquiries related to deposit accounts.
- Open and close deposit accounts, ensuring proper completion of forms while observing KYC policies and Central Bank instructions.
- Finance Account Documentation:
- Manage inquiries related to finance and covered cards.
- Maintain customer files properly, prepare finance applications, and obtain necessary approvals, ensuring proper completion of forms and accurate data input into the system.
- Sales Management of Service Delivery:
- Sell and cross-sell the company’s products and actively promote the company's image.
- Staff Management and Coordination:
- Manage subordinates, plan their training, and conduct performance appraisals.
- Additional Tasks:
- Perform any other tasks as specified by Management.
Results Required
- Achieving Monthly Budget:
- Support the Customer Relationship Manager (CRM) in preparing comments for budget variance related to branch sales of financial product targets.
- Continuous Improvement:
- Assist CRM in recommending workflow changes that could lead to process improvements, reporting at least once a year to the branch manager.
- Internal Audit & ICD Comments:
- Support CRM in preparing detailed responses to internal audit and ICD comments regarding financial products and customer services.
- Compliance of Policies & Procedures:
- Comply with key operational controls as specified in the company's policies and procedures during daily operations.
Specialist Skills / Technical Knowledge Required
- Broad knowledge of the company's Retail Banking financial products and services.
- Thorough understanding of the company's Retail Credit and Operational Policies and Procedures.
- Good knowledge of UAE banking practices, regulations, and risks.
- Comprehensive understanding of all regulations issued by the Central Bank of UAE.
- General awareness of competitors in the local market.
- Fair knowledge of service standards.
- Training skills and sales skills.
- Management Information skills.
- Proficient computer skills.
