About the Role:
The Customer Relationship Officer (Buffer) is responsible for managing products and service functions to ensure the delivery of quality service to customers. This role includes projecting a warm image of the organization, maintaining operational controls, and continuously improving financial services and operational service efficiency.
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Key Accountabilities of the Role:
- Deposit Account Documentation:
- Handle inquiries related to deposit accounts and manage the opening and closing of deposit accounts.
- Ensure proper completion of forms, and observe KYC policies and Central Bank instructions.
- Finance Account Documentation:
- Address inquiries related to finance and covered cards and maintain customer files.
- Prepare finance applications, obtain necessary approvals, input data in the system, and ensure the proper completion of forms.
- Sales Management of Service Delivery:
- Sell and cross-sell financial products while promoting the organization's image.
- Staff Management and Coordination:
- Manage subordinates, including planning their training and performance appraisals.
- Other Tasks:
- Perform other tasks as specified by management.
Results Required:
- Achieving Monthly Budget:
- Support the Customer Relationship Manager (CRM) in preparing comments for budget variance related to branch sales of financial product targets.
- Continuous Improvement:
- Assist the CRM in recommending workflow changes that lead to process improvements to the branch manager at least once a year.
- Internal Audit & ICD Comments:
- Provide support to the CRM in preparing detailed responses to internal audit and Internal Control Department (ICD) comments relating to financial products and services.
- Compliance with Policies & Procedures:
- Comply with and perform key operational controls as required in the organization’s policies and procedures during day-to-day operations.
Specialist Skills / Technical Knowledge Required for This Role:
- Broad knowledge of retail banking financial products and services.
- Thorough understanding of retail credit and operational policies and procedures.
- Good knowledge of UAE banking practices, regulations, and risks.
- Comprehensive understanding of regulations issued by the Central Bank of the UAE.
- General awareness of competitors in the local market.
- Familiarity with service standards.
- Training and sales skills.
- Management information skills.
- Computer proficiency.
