Customer Relationship Officer - Buffer (Outsource)

About the Role
As a Customer Relationship Officer, you will be pivotal in managing product and service functions to ensure the delivery of high-quality service to customers while upholding the esteemed image of the company. This role involves the maintenance of operational controls and driving continuous improvement in financial services and operational service efficiency.

Key Accountabilities

• Deposit Account Documentation:

  • Handle inquiries related to deposit accounts.
  • Open and close deposit accounts, ensuring proper completion of forms while observing KYC policies and Central Bank instructions.

• Finance Account Documentation:

  • Handle inquiries related to finance and covered cards.
  • Maintain customer files, prepare finance applications, obtain necessary approvals, input data into the system, and ensure proper completion of forms.

• Sales Management of Service Delivery:

  • Sell and cross-sell the company’s products and actively promote the company’s image.

• Staff Management and Coordination:

  • Manage subordinates, plan their training, and conduct appraisals.

• Additional Tasks:

  • Perform other tasks specified by Management.

Results Required

• Achieving Monthly Budget:

  • Support the Customer Relationship Manager (CRM) in preparing comments for budget variance regarding the achievement of branch sales targets for financial products.

• Continuous Improvement:

  • Propose changes leading to process improvements to the branch manager at least once a year.

• Internal Audit & ICD Comments:

  • Assist the CRM in preparing detailed responses to internal audit and ICD comments related to financial products and financial customer services.

• Compliance of Policies & Procedures:

  • Ensure compliance and execute key operational controls as required in the company’s policies and procedures in daily operations.

Specialist Skills / Technical Knowledge Required

• Broad knowledge of the company’s Retail Banking financial products and services.
• Thorough understanding of the company’s Retail Credit and Operational Policies and Procedures.
• Good knowledge of UAE banking practices, regulations, and risks.
• In-depth knowledge of all regulations issued by the Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training and sales skills.
• Management information skills.