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Customer Reliability Engineer

Unlock employer Saudi Arabia Direct to Company Under an hour ago · 14 Oct 2026

Financial

  • Estimate: $48k - $72k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Fluent
  • Arabic: Preferred

Position

About the Role
The Reliability Engineer will provide on-site support to external customers by conducting failure analyses and reliability assessments of rotating equipment, particularly focusing on sealing systems. The position involves identifying performance and reliability improvement opportunities, troubleshooting equipment issues, and performing root cause analyses (RCA) using established methodologies such as Fault Tree Analysis, Ishikawa (Fishbone) Diagrams, and Apollo RCA.

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Responsibilities
Specific duties, activities, and responsibilities include but are not limited to:

  • Perform reliability analyses of customer rotating equipment with emphasis on sealing system performance and optimization.
  • Lead and support Root Cause Analysis (RCA) investigations involving sealing systems and rotating equipment, including site assessments, data collection, analysis, reporting, and presentation of findings and recommendations to customers.
  • Conduct field troubleshooting activities, including problem diagnosis, development of corrective actions, and implementation of appropriate solutions in collaboration with customer teams.
  • Deliver detailed technical presentations and recommendations to customers to support reliability improvement initiatives, sales opportunities, and RCA activities.
  • Support customer sites with equipment measurements, seal installation, commissioning, and technical inspections.
  • Ensure all work is performed in accordance with standards, procedures, quality requirements, and safety policies.
  • Develop and maintain strong customer relationships through effective technical support and professional communication.

Qualifications
Education & Experience:

  • Bachelor's degree in Mechanical Engineering or a related engineering discipline.
  • Minimum of 5 years of experience in rotating equipment and sealing systems, focusing on maintenance, reliability, and asset performance improvement.
  • Solid understanding of industrial plant operations and maintenance environments, including work management systems, turnaround planning, maintenance planning, and scheduling processes.
  • Experience working in a proactive, multinational, and multicultural environment.
  • Strong technical knowledge of rotating equipment reliability principles and maintenance best practices.
  • Knowledge of the product portfolio is considered an advantage.
  • Professional certifications such as Vibration Analysis, Machinery Lubrication, Thermography, Certified Reliability Engineer (CRE), or Certified Maintenance & Reliability Professional (CMRP) are highly desirable.
  • Fluency in English is required; Arabic language skills are an advantage.

Additional Information
With colleagues spanning the globe, the organization prides itself on its diversity. To foster inclusivity, employee resource groups (ERGs) provide a safe space for employees to connect and support each other. Cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Excellence is recognized across the company, culminating in an annual celebration of extraordinary activities, people, and projects that help drive the business forward.

Join for a rewarding career with competitive compensation and benefits while contributing to engineering a better future.

The company celebrates the value of different perspectives and backgrounds as crucial to success, ensuring all qualified applicants receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

Contract Type: Permanent
Grade: 10
Global Region: Middle East Africa

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