About the Role / About the Job
As a Customer Representative, you will utilize your strategic acumen to bring the company's products to market targeting specific accounts and health systems. You will regularly engage with healthcare professionals to ensure that the company is perceived as providing value and better health outcomes. This requires a high level of product and disease knowledge as well as competencies in sales and account management.
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Responsibilities
- Organize appointments and meetings with healthcare professionals (HCPs) and maintain strong business relationships with customers.
- Plan and conduct daily visits to HCPs to promote assigned products and convey company messages.
- Create, monitor, and revise lead generation plans to establish a robust business opportunity pipeline.
- Fully understand and appreciate the organization's ethics, and apply that knowledge to interactions.
- Provide necessary clinical and outcomes data regarding products and services.
- Offer business-to-business partnership solutions that can drive revenue and reduce costs.
- Tailor messages to the audience with whom you are interacting.
- Discuss how products or services can aid in meeting organizational quality metrics.
- Respond to customer inquiries effectively.
- Build rapport with customers by identifying needs and recommending appropriate solutions.
- Achieve monthly, quarterly, and annual goals while ensuring the highest customer satisfaction by following established processes and procedures.
- Execute marketing strategy in alignment with Brand & Customer Managers.
- Collaborate with commercial & market access teams to achieve objectives.
- Ensure 100% compliance with Pharmacovigilance SOPs (Policies & Procedures).
Required Education, Experience and Skills
- Bachelor's degree in Pharmaceutical or Medical Science.
- Proven sales track record.
- Experience in Women's Health; experience in the fertility therapeutic area is a plus.
- 2 to 5 years of experience in sales within the pharmaceutical industry.
- Excellent communication and strong relationship-building skills.
- Capable of making decisions and managing key scientific customers.
- Strategic thinker with the ability to analyze market trends.
- Results-oriented with the ability to meet deadlines and handle challenging assignments.
- Very good command of the English language.
- Self-motivated and energetic with a drive to excel.
- Valid UAE driver's license is mandatory.
- Must be based in Dubai or Abu Dhabi.
Employee Status: Regular
Relocation: No relocation assistance provided.
VISA Sponsorship: Not specified.
Travel Requirements: Employees must satisfy all applicable travel and credentialing requirements, including vaccination prerequisites.
Flexible Work Arrangements: Not specified.
Number of Openings: 1
