Customer Service Representative

About the Job:
This position involves a variety of responsibilities aimed at enhancing customer satisfaction and ensuring smooth business operations. Key duties include opening and tracking customer service tickets, conducting follow-ups with customers, assisting with the onboarding of new financial partners, and analyzing reports for investigation purposes. The role requires effective problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Opening and tracking customer service tickets.
• Follow-ups with customers to ensure inquiries are resolved within agreed time frames.
• Acting upon client requests following established processes.
• Assisting with the onboarding of new banks, billers, and suppliers.
• Identifying, evaluating, and prioritizing customer problems.
• Analyzing reports for investigation purposes.
• Ensuring smooth delivery of daily business tasks and operations.
• Offering routine advice to external customers.

Requirements:
Educational Background:

• Bachelor’s degree in computer science or IT or equivalents.
• IT diploma (0-1 years of experience).

Skills:

• Strong computer skills (MS Office).
• Good writing communication skills.
• Problem-solving and troubleshooting abilities.
• Fluent in English and Arabic (both written and spoken).
• Customer focus and follow-up skills.
• Basic technical issue diagnosis and analysis skills.
• The ability to manage multiple tasks and maintain service quality under pressure is crucial.