About the Job
Amazon Web Services (AWS) Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from various customer segments, ranging from small and mid-market accounts to enterprise-level clients, including the public sector. As a Customer Solutions Manager (CSM) at AWS, you will guide customers through their multi-year journey to the cloud, ensuring that all AWS teams collaborate effectively to deliver successful outcomes.
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In this highly visible role, you will be a trusted partner to AWS customers. Leveraging your expertise in technical change programs, you will help customers navigate the operational, educational, and governance aspects of a successful AWS cloud journey. Your responsibilities will include interfacing with AWS customers and leadership, enhancing collaboration among core account groups such as Sales, Support, Solutions Architecture, and Professional Services, as well as product and engineering teams.
You will translate strategic initiatives into actionable plans that align with customer milestones, managing critical elements like education plans, business outcome alignments, Executive Briefing Sessions, and transitions to go-live. AWS encourages innovative thinking and ownership of customer challenges, allowing you to bring unique solutions and ideas to help customers thrive.
Ideal candidates will have a strong background in delivery and change management, attention to detail, and excellent problem-solving skills. Effective communication at both executive and project team levels is crucial. As a peer leader, you should possess the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your operational excellence will contribute significantly to the team's decision-making processes and influence the development of secure and robust solutions.
You will play a key role in advocating for AWS services and guiding customers in their adoption. A passion for delivering superior customer experience through AWS solutions and fostering innovation will be vital to your success in this role. You should always be looking for new ways to engage and meet customer needs, using technology to drive impactful business solutions.
Basic Qualifications
- Experience with large-scale IT/digital/business transformation or migration programs in a customer-facing role
- Superior written and verbal communication skills, with a proven ability to effectively convey information to C-suite and VP-level executives
- Strong organizational governance and troubleshooting skills, with attention to detail
Preferred Qualifications
- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- PMP and/or SCRUM/Agile, SAFe certification
Company Overview
Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. Established in 2006, AWS enables businesses to leverage infrastructure services in the form of cloud computing, turning capital costs into variable expenses and allowing for rapid resource access when needed. AWS provides a reliable, scalable, and low-cost infrastructure platform that powers hundreds of thousands of businesses across 190 countries.
