Customer Solutions Manager

About the Role
We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF & Machine Learning, and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation, and a willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint. We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.

Key Responsibilities

• Act as the primary, dedicated point of contact for many of our highest valued customers
• Actively develop and grow relationships across your customer’s business and technical organizations
• Educate, train, and support our clients to ensure optimum utilization of our product suite
• Act as the primary resolution function for any issues or questions raised by your customers
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation as needed
• Engage with Director and C-Level executives in support of their business needs
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
• Champion and advocate for customer requirements, being their voice
• Participate in customer requested meetings, onsite or via phone
• Continually develop your own knowledge and application of new technologies to support customer growth
• Think strategically about business, product, and technical challenges to help customers take advantage of our data products
• Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows
• Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes
• Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs
• Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification
• Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.

Job Qualifications
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.

• 5 ­- 10 years of enterprise-level, technology-related support or account management experience
• Exceptional customer focus and bias for action
• Experience supporting nascent products/services into new markets is strongly desired
• Adept at establishing and developing relationships across customer organizations
• Strong technical problem-solving skills with a demonstrated ability to adapt to new technologies and learn quickly
• Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
• Experience visualizing big data to demonstrate value and quality to customers
• Experience in Data Modeling and AI & ML desirable
• Familiarity with internet, cellular, and broadband technology and infrastructure
• At least some experience with RAN/RF
• Self-motivated with a track record of appropriate urgency and follow-through
• Strong verbal and written communication skills with both clients and internal audiences, able to effectively communicate across all levels of the organization
• Knowledge and expertise with product offerings, including licensing, data, and awards, or experience with similar technology-based product offerings
• Ability to travel regularly to meet and connect with existing clients, and to attend corporate and team functions
• Strategic thinker with the ability to see/understand the big picture
• Global business experience a plus, focusing on supporting the needs of an international customer base
• Technical Program or Project Management experience a plus
• B.A./B.S. degree or equivalent, Master’s degree or international business education a plus.

Compensation Range
We offer a base pay range for this role between 480,000 - 515,000 AED. Factors that may be used to determine your actual pay include specific job related knowledge, skills, experience, and geographic location. Individual pay within this compensation range is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education, and training, as well as business and company performance.