Customer Solutions Manager

At the company, we are leading the cloud revolution. As a Customer Solutions Manager, you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multidisciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer.

Responsibilities

• The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units.
• You will leverage a deep understanding of your customer's business vision, culture, and processes, ensuring that their needs are accurately communicated to the company leadership, product, and engineering teams.
• You will coach customers on company services and support them in adopting the right solution at the right time.
• You should be passionate about delivering a great customer experience by deploying company solutions, driving innovation, and delivering successful migration programs.

Location
ARE, Dubai

Requirements

• Proven experience in program management within technology and cloud environments.
• Strong communication skills to interface with various teams and customers.
• Ability to understand and articulate complex technical concepts.