Come build community, explore your passions, and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.
Customer Success Account Managers (CSAM) understand their customers’ industry and business processes, promoting adoption of technology by helping the customer optimize the utilization of products. They serve as the primary point of contact for customers in a post-sales environment, proactively coordinating with cross-functional teams within the company.
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Responsibilities
- Seeks information about customers through research to learn about their business needs and strategy.
- Communicates customer insights to internal teams.
- Demonstrates the business value of solutions for customer organizations through demonstration and storytelling.
- Engages with relevant internal and external partners and/or services to support business outcomes.
- Identifies and begins developing relationships with customer team members.
- Acts as the voice of the customer by sharing feedback on technical capabilities with internal teams.
Qualifications
- Currently pursuing or completed a Bachelor's/Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field.
- Qatari nationality and legally authorized to work in Qatar.
- Fluency in English.
Preferred Qualifications
- Passion for technology and customer-focused mindset.
- Excellent verbal and written communication, analytical, and presentation skills.
- Technical certifications (e.g., cloud technology - Azure) are preferred but not required.
Program Start Date
January 2026
Program Overview
The Microsoft Erada Internship is a paid six-month training program that offers globally recognized technical and professional certifications, skills, and on-the-job training, including mentoring and coaching. It consists of two phases:
- Phase 1 - Onboarding & Skilling Bootcamp (1 month)
- Introduction to Microsoft’s mission and culture.
- Technical skilling for Microsoft certifications.
- Professional and soft skill courses covering project management, change management, communication, and innovation.
- Phase 2 - On-the-job Training (5 months)
- Join as a CSAM for job shadowing and training.
- Participate in digital transformation projects and advanced technology trainings such as AI and Machine Learning.
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Generous time away
Location
Doha, Ad Dawḩah, Qatar
Up to 50% work from home
