Are you a tech-savvy, cloud-loving individual with a passion for Cloud and IT Service Management? We are seeking a Customer Success Account Manager (CSAM) to serve as the primary delivery lead for our strategic enterprise customers. Your role will empower these clients to maximize the value of Microsoft products and services throughout their transformational cloud projects. You will utilize your technical expertise, business acumen, and industry insights to ensure end-to-end post-sales delivery and provide support orchestrated across the Microsoft and Partner ecosystem. This opportunity will help accelerate your career growth, enhance your delivery management skills, and deepen your cloud and industry knowledge. Join us in making a significant impact as we work together towards Microsoft’s mission to empower every person and organization on the planet to achieve more.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Location
Dubai, United Arab Emirates
Work Conditions
- Up to 50% work from home
- Travel: 25-50%
- Employment type: Full-Time
Responsibilities
- Build and coach others on customer, partner, and internal stakeholder engagement strategies.
- Identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders.
- Develop and deliver strategic roadmaps in partnership with stakeholders and executives to address customer outcomes.
- Leverage data analysis and customer feedback to monitor and mitigate blockers to consumption.
- Drive conversations that align customer objectives with Microsoft’s offerings.
- Partner with customers to manage consumption holistically across the entire portfolio and develop Customer Success Plans (CSPs).
Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years in customer success or related experience.
- OR Master's Degree in a relevant field AND 10+ years of experience.
- 5+ years of relevant work experience in the customer industry.
- Microsoft or competitor equivalent certifications (e.g., AWS) in relevant technologies.
- ITIL Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent change management certification.
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investment options
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer and welcomes all qualified applicants without regard to any characteristic protected by applicable laws.
