About the Job
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
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Location
Riyadh, Saudi Arabia
Work Conditions
- Up to 50% work from home
- Travel: 0-25%
- Employment type: Full-Time
Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years of work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
- Preferred:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
- 1+ year of relevant work experience within the customer industry
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Responsibilities
- Customer Relationship Management: Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
- Customer Success Leadership and Customer Strategy and Growth: Listen to conversations with customers and align objectives with the current Microsoft portfolio of work in the customer account.
- Customer Success leadership - Delivery and Program Management: Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
- Initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account.
- Meet consumption milestones while tracking adoption and usage of Microsoft products and services.
- Work with customers to identify areas where adoption could be improved and take action to drive usage, while developing and leveraging an understanding of retention and churn in the customer portfolio to identify potential opportunities.
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please read more about requesting accommodations.
