Customer Success Account Manager - Erada Internship

About
Erada Program is the company's initiative tailored for Qatari Nationals, aiming to accelerate Qatari employability and create market impact through Early-in-Profession recruitment and skilling programs. The company's Erada Internship is a paid six-month training program that offers globally recognized technical and professional certifications, on-the-job training, mentorship, coaching, and real-life scenario assignments.

Work Conditions

• 3 days / week in-office
• Less than 25% travel

Responsibilities

• Understand the customer's industry and business processes, which may include an industry focus such as Banking, Healthcare, or Manufacturing.
• Promote technology adoption by helping the customer optimize the utilization of the company's products, demonstrating features beyond core functionality, and ensuring Best Practice adoption.
• Act as the primary point of contact for the customer in a post-sales production environment, proactively coordinating with cross-functional teams.
• Conduct research to learn about customer business needs and strategies, keeping up to date with their business outcomes, and communicate customer insights to internal teams.
• Demonstrate the business value of solutions through storytelling and demonstrations while building knowledge of relevant customer stories and industry best practices.
• Identify and engage with internal and external partners to support business outcomes and coordinate with peers across functions.
• Serve as the voice of the customer by sharing feedback around technical capabilities and insights with internal teams.

Qualifications

Minimum Qualifications

• Currently pursuing or completed a Bachelor's/Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or a related field.
• Qatari nationality.
• Legally authorized to work in Qatar (citizenship, valid visa, or work permit).
• Fluency in English.

Preferred Qualifications

• Passion for technology and a customer-obsessed mindset.
• Strong stakeholder and relationship management skills.
• Excellent verbal and written communication, analytical and presentation skills.
• Technical certifications (e.g., cloud technology - Azure) are preferred but not required.

Location
Qatar, Ad-Daw?ah, Doha