With over 17,000 employees worldwide, the mission of the company's Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage the company's products, services, and partnerships. Join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
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Are you the tech-savvy, cloud-loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with the company's products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen, and industry perspectives, you will be responsible for the end-to-end post-sales delivery and support orchestration across the company and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
The CSAM role in the Customer Success Unit at the company will allow you to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise.
Location: Saudi Arabia, Mecca, Jeddah
Work Conditions:
- 3 days per week in-office
- Travel: 25-50%
Responsibilities:
- Customer Relationship Management: You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable a clear understanding of customer priorities and goals to align solution planning, delivery execution, and governance.
- Customer Success Leadership - Consumption Leadership: De-risk and accelerate the delivery of the company's solutions, taking ownership of team orchestration and coordination that accelerates production-level consumption and customer adoption across cloud. Ensure alignment to top customer priorities to help customers get value from their investments and leverage support agreements.
