About
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.
Are you the tech-savvy, cloud-loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in their strategic and transformational cloud projects?
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen, and industry perspectives, you will be responsible for end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise.
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Location
Abu Dhabi, United Arab Emirates
Work Conditions
- Microsoft on-site only
- Full-Time
Requirements
- Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master’s Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
- Preferred:
- 5+ years relevant work experience within the customer industry
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
Responsibilities
- Customer Relationship Management: Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery.
- Customer Success Leadership: Align objectives with the current Microsoft portfolio of work in the customer account.
- Program Management: Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders.
- Monitor consumption milestones, track adoption and usage of Microsoft products and services, and identify areas for improvement.
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out for support.
