Customer Success Account Manager

Are you a cloud-loving person that has Cloud and IT (information technology) Service Management blood running in your veins? As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise, you will be responsible for the end-to-end post-sales delivery and support orchestration across the company and Partner ecosystem to align the right resources at the right time to achieve customer outcomes.

Location
Kuwait, Al 'Asimah, Kuwait
Work Conditions
Fully on-site
Travel: Less than 25%

Responsibilities

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
• Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery.
• Initiates the gathering of information on customer organizations' business and Information Technology objectives using partnerships with other account team leaders.
• Leads the strategic execution of program planning and customer-facing program reviews to address agreed-upon customer outcomes.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.
• Understands, identifies, and aligns company solutions to customer needs and priorities.

Qualifications

• Bachelor's Degree in Business, Engineering, Computer Science, or related field.
• 1+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Proficiency in English.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.