About
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post-sales delivery and support orchestration across the company and Partner ecosystem to align the right resources at the right time to achieve customer outcomes.
Be ready to make an impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise. This role is flexible, allowing you to work up to 40%-50% from home.
Location
Saudi Arabia, Multiple Locations
Work Conditions
3 days a week in-office
Travel required: 25-50%
Responsibilities
- Develop relationships and influence with key customer stakeholders to build joint accountability of their defined outcomes and long-term trust.
- Align planning and execution to priorities agreed upon between the customer and the company, unlocking tangible customer value.
- Bring operational rigor to planning and delivery by leveraging resources and investments optimally to achieve accelerated consumption and usage outcomes.
- Lead the delivery of program planning, execution, and customer-facing delivery reviews.
- Initiate conversations with customers to connect their objectives with the current company portfolio and ensure alignment of technology and services with customer goals.
Qualifications
- Bachelor's Degree in Business, Economy, Computer Science, or related field AND 8+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
- OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
- Mandatory language skills: Arabic, English
- In-depth knowledge of the Saudi Arabian IT industry
- Project and/or program management skills
How to Apply
If you meet the qualifications and are ready to join our diverse, inclusive team, please submit your application through our careers page.
