Customer Success Account Manager - Tomoh Apprenticeship

About
Tomoh Apprenticeship is the company's program for Emiratization, aiming to accelerate Emirati employability and create market impact through Early-in-Profession recruitment and skilling programs. This paid six-month training program offers globally recognized technical and professional certifications and skills, along with on-the-job training that includes mentoring, coaching, job shadowing, and real-life scenario assignments.

Location
United Arab Emirates, Dubai, Dubai

Work Conditions

• Work site: 3 days/week in-office
• Travel: Less than 25%

Responsibilities

• Understand customers' industries and business processes, promoting technology adoption by optimizing the utilization of the company's products and demonstrating features beyond core functionality.
• Act as the primary point of contact for the customer in a post-sales production environment, coordinating with cross-functional teams to help ensure customer success.
• Research customer needs and strategies, communicating insights to internal teams while observing and learning from senior colleagues to enhance product knowledge and industry best practices.
• Engage with internal and external partners to support customer business outcomes and identify appropriate solutions for their needs.

Qualifications
Minimum Qualifications

• Emirati National holding UAE Family Book.
• Currently pursuing/completed a Bachelor's/Master's Degree in Information Technology (IT), Computer Science, Engineering, Business Administration, Business, or related field.
• Fluency in English.

Preferred Qualifications

• Passion for technology with a customer-centric mindset.
• Strong communication, analytical, and presentation skills.
• Exceptional negotiation, customer service, and interpersonal skills.