Customer Success Account Manager job in Riyadh

Position

About
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Join CE&S to help build a future where customers achieve their business outcomes faster with technology that does more.

Ready to apply for roles like this?

Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.

Unlock employer & apply directly

Location
Riyadh, Saudi Arabia

Work Conditions

Up to 50% work from home
Travel: 0-25%

Qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field
2+ years of work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Preferred: 5+ years of experience in customer success or related fields
Equivalent experience in the customer industry
Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
ITIL Foundation certification or equivalent service management certification

Responsibilities

Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery
Align account team objectives with Microsoft portfolio of work in customer accounts
Support delivery of program planning and customer-facing program reviews
Track adoption and usage of Microsoft products and services, identifying areas for improvement
Develop a deep understanding of retention and churn to identify potential opportunities

Benefits