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Customer Success Account Manager

Unlock employer Riyadh, Saudi Arabia Posted: 23 Dec 2024

Financial

  • Estimate: $45k - $65k*
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Junior

Position

About
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Join CE&S to help build a future where customers achieve their business outcomes faster with technology that does more.

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Location
Riyadh, Saudi Arabia

Work Conditions

  • Up to 50% work from home
  • Travel: 0-25%

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field
  • 2+ years of work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  • Preferred: 5+ years of experience in customer success or related fields
  • Equivalent experience in the customer industry
  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
  • ITIL Foundation certification or equivalent service management certification

Responsibilities

  • Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery
  • Align account team objectives with Microsoft portfolio of work in customer accounts
  • Support delivery of program planning and customer-facing program reviews
  • Track adoption and usage of Microsoft products and services, identifying areas for improvement
  • Develop a deep understanding of retention and churn to identify potential opportunities

Benefits

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Opportunities to network and connect
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