Customer Success Account Manager

About
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Join CE&S to help build a future where customers achieve their business outcomes faster with technology that does more.

Location
Riyadh, Saudi Arabia

Work Conditions

• Up to 50% work from home
• Travel: 0-25%

Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field
• 2+ years of work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
• Preferred: 5+ years of experience in customer success or related fields
• Equivalent experience in the customer industry
• Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
• ITIL Foundation certification or equivalent service management certification

Responsibilities

• Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery
• Align account team objectives with Microsoft portfolio of work in customer accounts
• Support delivery of program planning and customer-facing program reviews
• Track adoption and usage of Microsoft products and services, identifying areas for improvement
• Develop a deep understanding of retention and churn to identify potential opportunities

Benefits

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Opportunities to network and connect