About
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Join CE&S to help build a future where customers achieve their business outcomes faster with technology that does more.
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Location
Riyadh, Saudi Arabia
Work Conditions
- Up to 50% work from home
- Travel: 0-25%
Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field
- 2+ years of work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
- Preferred: 5+ years of experience in customer success or related fields
- Equivalent experience in the customer industry
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
- ITIL Foundation certification or equivalent service management certification
Responsibilities
- Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery
- Align account team objectives with Microsoft portfolio of work in customer accounts
- Support delivery of program planning and customer-facing program reviews
- Track adoption and usage of Microsoft products and services, identifying areas for improvement
- Develop a deep understanding of retention and churn to identify potential opportunities
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Opportunities to network and connect
