Customer Success Account Manager

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Engages in conversations with customers and aligns the company solutions with their objectives, overseeing the strategic execution of program planning and customer-facing reviews. Proactively identifies and mitigates challenges to ensure customer success.

Location
Saudi Arabia, Multiple Locations

Work Conditions

• 0 days / week in-office – remote
• Travel: Less than 25%

Responsibilities

• Develops and maintains foundational relationships with key customer stakeholders to enable quality solution delivery.
• Expands customer relationships beyond current contracts, focusing on defining business outcomes and aligning the company strategy to customer priorities.
• Challenges customer decision-making to drive operational health and security, and mobilizes resources to address potential blockers to consumption.
• Prepares and leads program planning and prioritization of engagements to ensure a focus on agreed-upon outcomes.

Qualifications
Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years of relevant experience, OR
• Bachelor's Degree in the same fields AND 4+ years of relevant experience, OR equivalent experience.

Additional or preferred qualifications

• Master's Degree AND 6+ years of relevant experience, OR
• Bachelor's Degree AND 8+ years of relevant experience, OR equivalent experience.
• Relevant certifications in the company technologies or equivalent platforms.
• ITIL Foundation or equivalent service management certification.
• Project Management certification or equivalent.