Customer Success Account Manager

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As part of the Customer Success team, you will be the primary business leader and partner for our customers, helping them achieve their business goals through Microsoft’s products and services. Your role will involve accelerating value realization across Microsoft cloud platforms and ensuring that our customers succeed in their strategic and transformational cloud projects.

Location
Dubai, United Arab Emirates
Up to 50% work from home

Responsibilities

• Build and coach others on strategies for engaging customers, partners, and internal stakeholders effectively.
• Create and maintain strategic relationships with key customer stakeholders to deliver quality solutions and achieve business outcomes.
• Lead business value conversations at executive levels to facilitate the achievement of customer objectives by leveraging their investment in Microsoft.
• Understand and align Microsoft solutions to customer needs, driving adoption of Microsoft technology and services.
• Develop strategic roadmaps for execution and program delivery, prioritizing engagements to meet agreed-upon customer outcomes.
• Identify and mitigate customer blockers and risks through proactive engagement and resource mobilization.

Qualifications
Required/Minimum Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, Business, or related field and 8+ years of experience in customer success, sales management, or consulting,
  • OR Master's Degree in a related field and 6+ years of relevant experience.

Additional or Preferred Qualifications:

• Bachelor's Degree with 12+ years of experience in a relevant field,
  • OR Master's Degree with 10+ years of relevant experience.

Benefits

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Maternity and paternity leave
• Generous time away
• Opportunities to network and connect