About the Role
The Customer Experience & Success (CE&S) team supports customers in maximizing the value of the company technologies to achieve their business goals. As a Customer Success Account Manager (CSAM), you will collaborate with strategic customers to facilitate their cloud journey, encourage the adoption of the company solutions, and help ensure successful outcomes. This role emphasizes building trusted relationships with customer stakeholders, coordinating resources across the company and partner teams, and providing insightful guidance to enhance customer investments. You will have the opportunity to expand your delivery management, customer engagement, and cloud expertise while working with leading enterprise clients across various industries.
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Responsibilities
- Build and maintain strong relationships with customer stakeholders and executive leaders.
- Drive adoption and value realization of the company cloud solutions.
- Develop and execute customer success plans aligned to business objectives.
- Lead delivery programs and coordinate the company and partner teams to achieve customer outcomes.
- Monitor customer health, identify risks, and provide strategic and technical guidance.
Qualifications
Required Qualifications:
- Bachelor's degree in Business, IT, Computer Science, or a related field.
- 6+ years of experience in Customer Success, Solution Delivery, Consulting, Program Management, or a similar customer-facing role.
- Experience working with enterprise customers and cloud technologies.
- Strong stakeholder management and customer engagement skills.
Preferred Qualifications:
- 10+ years of experience in Customer Success, Solution Delivery, Consulting, or Program Management.
- Cloud certifications equivalent to the company Azure, the company 365, or similar.
- ITIL, PMP, Prosci, or similar professional certifications.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please reach out for more information.
