About the Role
The company's Customer Experience & Success (CE&S) team assists customers in maximizing the value of the company's technologies to achieve their business goals.
As a Customer Success Account Manager (CSAM), you will collaborate with strategic customers to support their cloud journey, drive the adoption of the company's solutions, and ensure successful outcomes. In this role, you will build trusted relationships with customer stakeholders, coordinate resources across the company and partner teams, and provide expert guidance to help customers optimize their investments. This role offers an opportunity to enhance your delivery management, customer engagement, and cloud expertise while working with leading enterprise customers across various industries.
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Responsibilities
- Build and maintain strong relationships with customer stakeholders and executive leaders.
- Drive adoption and value realization of the company's cloud solutions.
- Develop and execute customer success plans aligned to business objectives.
- Lead delivery programs and coordinate the company's and partner teams to achieve customer outcomes.
- Monitor customer health, identify risks, and provide strategic and technical guidance.
Qualifications
Required Qualifications:
- Bachelor's degree in Business, IT, Computer Science, or a related field.
- 6+ years of experience in Customer Success, Solution Delivery, Consulting, Program Management, or a similar customer-facing role.
- Experience working with enterprise customers and cloud technologies.
- Strong stakeholder management and customer engagement skills.
Preferred Qualifications:
- 10+ years of experience in Customer Success, Solution Delivery, Consulting, or Program Management.
- 5+ years of experience within the Oil & Gas industry.
- Cloud certifications.
- ITIL, PMP, Prosci, or similar professional certifications.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
