About the Role
Are you passionate about technology, artificial intelligence, and helping organizations achieve more? As a Customer Success Account Manager, you will help customers realize value from their investments by supporting cloud adoption, solution health, digital transformation, and AI-powered innovation. In this early-career role, you will collaborate with experienced Customer Success Account Managers, technical specialists, account teams, and partners to support customers throughout their transformation journeys. You will develop an understanding of customers’ business priorities, help coordinate customer success activities, and contribute to positive customer outcomes. This opportunity will allow you to accelerate your career growth, develop customer engagement and program management capabilities, build business and technical acumen, and gain experience with the company’s cloud and AI solutions. The company’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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Responsibilities
- Support the development and execution of customer success plans aligned with customers’ business priorities and desired outcomes.
- Help customers adopt and realize value from cloud, AI, and digital solutions.
- Build an understanding of customer environments, transformation objectives, priorities, and challenges.
- Collaborate with Customer Success Account Managers, account teams, technical specialists, and partners to coordinate customer activities and follow-up actions.
- Monitor customer solution health and help identify adoption opportunities, risks, blockers, and recommended next steps.
- Contribute to customer meetings, success reviews, adoption discussions, and transformation initiatives.
- Gather customer insights and feedback and communicate relevant information to internal stakeholders.
- Develop trusted customer relationships while working under the guidance of experienced Customer Success professionals.
Qualifications
Required/Minimum Qualifications
- Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- Up to two years of relevant experience in customer success, program management, project management, consulting, technology delivery, analytics, operations, or another customer-facing environment.
- Demonstrated interest in cloud technology, artificial intelligence, digital transformation, and customer success.
- Proficiency in English.
- Ability to collaborate effectively across teams and work with a diverse range of stakeholders.
- Ability to manage priorities, follow through on commitments, and contribute within a team environment.
Additional or Preferred Qualifications
- Internship, academic project, or professional experience in technology, consulting, customer success, project management, business operations, or a related area.
- Foundational understanding of cloud computing, AI, cybersecurity, or enterprise technology.
- Exposure to cloud services, productivity tools, enterprise solutions, or other business technology solutions.
- Analytical, organizational, and problem-solving skills.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
