About the Role
Join an exciting opportunity to build community, explore your passions, and excel in your career through the company Erada Internship program. Designed specifically for Qatari Nationals, this program aims to accelerate employability and create a significant market impact via Early-in-Profession recruitment and skills development. As a Customer Success Account Manager Intern (CSAM), you will deepen your understanding of customer industries and business processes, including areas like Banking, Healthcare, or Manufacturing. Your role will promote the adoption of technology by helping customers maximize their use of our products while ensuring adherence to best practices.
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You will serve as the primary point of contact for customers in a post-sales production environment, collaborating proactively with cross-functional teams to ensure successful customer outcomes. This unique internship experience will empower you to contribute to real-world projects while having the opportunity to earn globally recognized certifications and receive comprehensive training in cutting-edge technologies.
Program Start Date: January 2027
Location: Doha, Qatar
Program Overview
The company Erada Internship is a paid six-month training program incorporating both technical and professional skill development. Participants will benefit from mentoring, coaching, job shadowing, and real-life assignments, designed to facilitate a successful career entry.
Program Structure
The program, spanning six months and structured into two phases, includes:
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Phase 1: Onboarding & Skilling Bootcamp (1 month)
- Introduction to company’s mission, culture, strategy, and structure.
- Technical skilling to obtain company technical certifications.
- Professional development courses covering project management, change management, interpersonal skills, creativity, innovation, and time management.
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Phase 2: On-the-Job Training (5 months)
- Engaging as a CSAM through job shadowing and training.
- Participation in mentorship and coaching sessions.
- Supporting company teams with digital transformation projects.
- Advanced technology training in AI, Machine Learning, and Cloud Computing.
Responsibilities
- Conduct research to gather information about customers, their business needs, and strategies, keeping up to date with their business outcomes and communicating insights to internal teams.
- Demonstrate the business value of solutions through storytelling and presentations, learning from senior team members about customer stories and industry best practices.
- Leverage relevant internal and external partners to support business outcomes, while identifying and nurturing relationships with customer team members.
- Act as the voice of the customer and partner by sharing feedback regarding technical capabilities and challenges with internal teams to foster collaborative improvements.
Qualifications
Minimum Qualifications
- Currently pursuing or have completed a Bachelor's or Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or a related field.
- Qatari nationality.
- Legally authorized to work in Qatar (through citizenship or valid work visa).
- Fluency in English.
Preferred Qualifications
- Strong passion for technology and a customer-centric mindset.
- Demonstrated skills in stakeholder and relationship management.
- Excellent verbal, written communication, analytical, and presentation abilities.
- Technical certifications (e.g., cloud technology - Azure) are preferred but not required.
This position will be open for a minimum of 5 days, and applications will be accepted on an ongoing basis until the position is filled.
Equal Opportunity Statement
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, medical condition, gender identity or expression, genetic information, immigration status, marital status, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations or reasonable adjustments due to a disability during the application process, please refer to the relevant resources.
