Customer Success Acct Manager - Erada Internship

About the Role
Join the company Erada Program, a unique six-month paid internship designed specifically for Qatari Nationals to enhance employability and impact the market through early-career opportunities and skill development. As a Customer Success Account Manager Intern (CSAM), you will gain exposure to various industries, and help promote the adoption of technology by maximizing the utilization of company products. In this role, you will be the primary contact for customers in a post-sales environment, collaborating with cross-functional teams to drive customer success. This position provides a platform to work on real-world projects, helping you to innovate, improve skills, and build a sense of community during your internship.

Program Start Date: January 2027
Location: Doha, Qatar

Program Overview
The company Erada Internship is a paid six-month training program offering globally recognized technical and professional certifications and skills, along with on-the-job training that includes mentoring, coaching, job shadowing, and real-life assignments. The program consists of two key phases:

• Phase 1 - Onboarding & Skilling (1 month)

  • Introduction to company’s mission, culture, and structure.
  • Acquire technical skills for company technical certifications.
  • Participate in soft skill courses such as project management and effective interpersonal skills.

• Phase 2 - On-the-job Training (5 months)

  • Begin your role as a CSAM with job shadowing and training.
  • Attend mentorship and coaching sessions.
  • Support company teams in digital transformation projects.
  • Engage in advanced technology training, including AI, Machine Learning, and Cloud Computing.

Responsibilities

• Research customer information through various means to understand their business and strategies; communicate insights with internal teams.
• Demonstrate the business value of solutions through storytelling and observations from senior colleagues to support business outcomes.
• Engage relevant internal and external partners to drive business outcomes; develop plans based on customer knowledge.
• Coordinate with internal peers across functions to enhance customer success; establish rapport with customer team members.
• Serve as the voice of the customer, sharing insights on technical capabilities and addressing feedback to facilitate positive changes within company.

Qualifications
Minimum Qualifications

• Currently pursuing or completed a Bachelor's/Master's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or a related field.
• Qatari nationality.
• Legally authorized to work in Qatar (citizenship or valid work permit required).
• Fluency in English.

Preferred Qualifications

• A passion for technology and customer-focused approach.
• Strong stakeholder and relationship management skills.
• Excellent verbal and written communication, analytical, and presentation skills.
• Preferred, but not required: technical certifications (e.g., Azure).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.