About the Role
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We are seeking a Customer Success Account Manager (CSAM) who is passionate about cloud technology and IT Service Management. In this key role, you will assist our strategic customers in maximizing their use of the company's products and services while driving their cloud transformation projects. As a CSAM, you will be the primary delivery lead, coordinating resources and support across the company ecosystem to ensure customer outcomes are met. This opportunity offers the potential for significant career growth, the development of delivery management skills, and an enhancement of your expertise in cloud and industry solutions.
At the company, our mission is to empower every individual and organization on the planet to achieve more. Our culture focuses on growth, innovation, and collaboration, fostering an environment where everyone can succeed.
Responsibilities
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Customer Relationship Management
- Develop, maintain, and strengthen foundational relationships with key customer stakeholders and technical professionals.
- Expand customer and partner relationships beyond current contracts, focusing on aligning the company's strategies with customer business priorities.
- Identify, navigate, and influence key stakeholders at various levels within customer organizations.
- Initiate the gathering of relevant information regarding customer business and IT objectives to help develop customer success plans.
- Collaborate with the Account Team to create comprehensive customer success strategies and contribute to overall account planning.
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Customer Success Leadership
- Lead strategic program planning, customer-facing reviews, and stakeholder expectation management.
- Utilize company methodologies, processes, and tools to enhance customer operational health.
- Identify and mitigate any blockers to customer progress while leveraging available company solutions.
- Lead discussions on aligning customer objectives with the company's services to foster cooperative strategies for success.
- Monitor customer consumption patterns and proactively address potential blockers to ensure successful delivery.
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Technical Relevance
- Understand and align company solutions and technical capabilities to meet customer needs.
- Utilize industry and technical expertise to facilitate customer success and identify complex scenarios.
- Strengthen the company's competitiveness in the customer's technology marketplace through informed guidance.
- Leverage knowledge of customer technology platforms to support their digital transformation journeys.
Qualifications
- Bachelor's Degree in Business, Engineering, Computer Science, or a related field.
- At least 1 year of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
- Proficiency in English.
This position will remain open for a minimum of 5 days with applications accepted on an ongoing basis until filled. The company is committed to fostering an inclusive workplace and is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of any protected characteristics.
