Customer Success Acct Manager - Tomoh Apprenticeship

About the Job
Come build community, explore your passions, and do your best work with thousands of University apprentices from every corner of the world. As a Customer Success Account Manager Apprentice (CSAM), you will understand your customers’ industries and business processes, which may focus on sectors such as Banking, Healthcare, or Manufacturing. You will promote the adoption of technology by helping customers optimize the utilization of our products, demonstrating features beyond core functionality, and ensuring Best Practice adoption. You will serve as the primary point of contact for the customer in a post-sales production environment, proactively coordinating with any cross-functional teams or organizations within the company. At the company, apprentices work on real-world projects with teams across the globe while having fun. You’ll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

The company’s mission is to empower every person and every organization on the planet to achieve more. Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.

Program Overview
Program Start Date: January 2027
The company Apprenticeship is a paid six-month training program designed for Emiratization, aimed at accelerating Emirati employability and creating market impact through early-in-profession recruitment and skilling programs. The program offers globally recognized technical and professional certifications and skills, as well as on-the-job training including mentoring, coaching, job shadowing, and real-life scenario assignments.

Program Details: The 6-month, full-time program consists of two key phases:

• Phase 1 - Onboarding & Skilling (1 month):
  • Onboarding and introduction to the company’s mission, culture, strategy, and structure.
  • Technical skilling to obtain globally recognized technical certifications.
  • Professional and soft-skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
• Phase 2 - On-the-Job Training (5 months):
  • Join as a CSAM for on-the-job shadowing and training.
  • Mentorship and coaching sessions.
  • Support company teams in digital transformation projects.
  • Advanced technology trainings including AI, Machine Learning, and Cloud Computing.

Responsibilities

• Seek information about customers through research, including reading customer publications and speaking with peers, to learn about their business, needs, and strategies, and keep up to date with customer business outcomes. Communicate customer insights to internal teams.
• Communicate the business value of solutions for customer organizations through demonstrations and storytelling; observe and listen to senior colleagues to build knowledge of relevant customer stories, industry practices, competitive insights, and best practices to support business outcomes.
• Engage with and leverage relevant internal and external partners and Services to support business outcomes. Identify partners and collaboratively develop strategic plans based on customer knowledge.
• Coordinate internal peers across functions to support business outcomes and enable execution of customer success through One company. Begin developing relationships with customer team members.
• Act as the voice of the customer and Partner by learning to identify and share feedback about technical capabilities, blockers, and insights related to the customer with internal teams (e.g., Engineering), leveraging relevant tools. Respond to feedback and support positive change within the company.

Qualifications
Minimum Qualifications

• Emirati National holding a UAE Family Book.
• Emirati nationality.
• Legally authorized to work in UAE (has citizenship or a valid visa or work permit).
• Currently pursuing or completed a Bachelor's or Master's Degree in Information Technology (IT), Computer Science, Engineering, Business Administration, Business, or a related field.
• Fluency in English.

Preferred Qualifications

• Passion for technology and customer obsession.
• Proficient communication, analytical, and presentation skills.
• Business acumen for consultative solution selling.
• Exceptional negotiation, customer service, and interpersonal skills.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please read more about requesting accommodations.