About the Role
Come build community, explore your passions, and do your best work with thousands of University apprentices from every corner of the world. This opportunity allows you to bring your aspirations, talent, potential, and excitement for the journey ahead.
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As a Customer Success Account Manager Apprentice (CSAM), you will gain an understanding of customers’ industries and business processes, which may include a focus on sectors such as Banking, Healthcare, or Manufacturing. You will promote the adoption of technology by helping customers optimize the utilization of products, demonstrating features beyond core functionality, and ensuring the adoption of best practices. As the primary point of contact for customers in a post-sales production environment, you will proactively coordinate with cross-functional teams and organizations.
In this role, you will work on real-world projects in collaboration with global teams, while enjoying the journey. You’ll be empowered to explore your passions and achieve your goals, bringing your solutions and ideas to life while working on cutting-edge technology.
Program Overview
The company Tomoh Apprenticeship is a paid six-month training program designed for Emiratization, aiming to accelerate Emirati employability and create market impact through early-in-profession recruitment and skilling programs. Successful candidates will receive globally recognized technical and professional certifications and skills, along with on-the-job training that includes mentoring, coaching, job shadowing, and real-life scenario assignments.
Program Details
The six-month, full-time program is divided into two key phases:
- Phase 1: Onboarding & Skilling Bootcamp (1 month)
- Onboarding and introduction to the company's mission, culture, strategy, and structure.
- Technical skilling to obtain globally recognized technical certifications.
- Professional and soft skill courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management.
- Phase 2: On-the-job Training (5 months)
- Serve as a CSAM for on-the-job shadowing and training.
- Participate in mentorship and coaching sessions.
- Support company teams in digital transformation projects.
- Engage in advanced technology trainings including AI, Machine Learning, and Cloud Computing.
Responsibilities
- Conduct research to learn about customers’ business needs and outcomes, communicating insights to internal teams.
- Demonstrate the business value of solutions through presentations, storytelling, and engagement with senior colleagues to build knowledge of customer stories and industry best practices.
- Collaborate with relevant internal and external partners to support the best business outcomes, developing plans based on customer knowledge.
- Coordinate with internal peers across functions to enable customer success and build relationships with customer team members.
- Act as the voice of the customer by identifying and sharing feedback around technical capabilities and blockers with internal teams, using relevant tools to contribute to positive changes.
Qualifications
Minimum Qualifications
- Emirati National holding UAE Family Book.
- Legally authorized to work in UAE (citizen or valid visa/work permit).
- Currently pursuing or completed a Bachelor's/Master's Degree in Information Technology (IT), Computer Science, Engineering, Business Administration, Business, or a related field.
- Fluency in English.
Preferred Qualifications
- Passion for technology with a customer-focused mindset.
- Proficient communication, analytical, and presentation skills.
- Strong business acumen for consultative solution selling.
- Exceptional negotiation, customer service, and interpersonal skills.
