At the company Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of company products to accelerate client value.
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Location
DUBAI, Dubai, United Arab Emirates
Work Arrangement
Onsite
Employment Type
Fixed Term (Professional)
Travel Required
Up to 40% or 2 days a week (home on weekends based on project requirements)
Your Role and Responsibilities
- Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of company products to clients.
- Drive Customer Value: Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
- Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of company products.
- Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of company's technology portfolio.
Required Education
Preferred Education
Required Technical and Professional Expertise
- Technical Solution Design: Exposure to designing viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points.
- Product Demonstration: Experience working with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
- Client Engagement: Exposure to working with clients to drive adoption and expansion of products, including activating entitlements, conducting use-case workshops, and establishing measurable business outcomes.
- Technical Portfolio Knowledge: Experience working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
- Solution Development: Exposure to creating success plans, including deployment roadmaps, milestones, and outcomes, to ensure successful adoption and expansion of products.
Preferred Technical and Professional Experience
- Product Acceleration Knowledge: Exposure to designing and delivering technical accelerators.
- Technical Solution Optimization: Experience working with clients to optimize technical solutions.
- Technology Portfolio Familiarity: Exposure to working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
- Experience in Identity & Access Management, Secrets and Key Management, HashiCorp Ecosystem, Infrastructure Delivery Automation, Container and Orchestration Platforms, Network Management and Automation, Hybrid and Multi-Cloud Operations, APIs, Integration and Scripting, and Security, Compliance, and Standards is desirable.
Certifications and Domain Experience
Relevant certifications such as cloud provider certifications; network or security certifications such as CCNP or CISSP are desirable; track record delivering enterprise scale identity, network and infrastructure automation projects.
