We’re looking for a Customer Success Engineer to drive the success of Procore’s Enterprise customers. You will succeed in this role when the customer succeeds in adopting and realizing value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform. As a successful Lead Customer Success Engineer, you’ll help organizations understand best practices around construction technology and solutions and the many business benefits they can provide. You’ll work in a highly collaborative and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative mindset and knowledge of the construction industry and the Procore software platform to provide clients with recommendations on how to maximize the value of their Procore technology. You’ll partner closely cross-functionally with Sales, PS, Support, Product, and Marketing. Successful candidates are passionate about construction and technology.
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What You’ll Do:
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology.
- Provide the highest level of responsiveness and customer service to your clients, through clear and effective communication.
- Foster a positive team culture by supporting and mentoring your fellow Procorians.
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader.
- Develop a mastery of Procore’s products, professional services, and industry best practices.
- Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices.
What We’re Looking For:
- A passion for construction and technology.
- Demonstrated success in a Customer Success, Professional Services, Technical Pre-Sales setting, or in a role within the Construction Industry (Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer).
- Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies.
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing with internal and external stakeholders.
- Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data.
- Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus.
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus.
- A positive energy source in a fast-paced, diverse, forward-looking environment.
