About the job
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Splunk, a the company, is committed to building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. Our collaborative culture thrives on kindness, uniqueness, and joy, ensuring each team member feels supported. As a Customer Success Engineer based in Dubai, you will play a crucial role in helping customers maximize the value of their Splunk investments by serving as a trusted advisor.
Your impact
In this position, you will guide customers through seamless onboarding processes and provide proactive recommendations to optimize their deployments, ensuring long-term retention. You will manage critical escalations and facilitate advocacy within Splunk and the company teams, thereby directly influencing customer satisfaction and bridging the gap between technical execution and executive management.
What You Will Do
- Deliver comprehensive customer onboarding experiences to ensure successful adoption and utilization of Splunk solutions.
- Provide proactive environment health recommendations to optimize customer deployments and improve overall system performance.
- Manage and resolve critical customer escalations efficiently to maintain high levels of customer trust and satisfaction.
- Facilitate internal advocacy by collaborating closely with cross-functional Splunk and the company teams to champion customer needs.
- Contribute strategic insights during Quarterly Business Reviews (QBRs) with key stakeholders to align on value realization and future goals.
- Partner with Account Teams to align customer success strategies with broader business objectives and regional expansion plans.
- Collaborate with Product Management and Product Development to relay actionable customer feedback and drive continuous product improvements.
- Engage with Customer Experience (CX) teams and executive leadership to ensure a unified, seamless approach to regional customer success.
Minimum Qualifications
- 3+ years of professional experience in Technical Account Management (TAM), Customer Success, or Systems Engineering.
- Demonstrated professional experience supporting enterprise customers within the Gulf, Levant, Egypt, and North Africa markets.
- Experience managing and resolving technical customer escalations in an enterprise software environment.
- Applied experience utilizing project management methodologies to plan and execute technical deployments or customer initiatives.
- Proficiency in both Arabic and English languages (written and verbal).
Preferred Qualifications
- Active Splunk Architect Certifications.
- Proficiency in the French language.
- Hands-on technical experience with IT operations, security, and infrastructure management.
- Ability to effectively translate and communicate complex technical concepts to diverse audiences, ranging from Individual Contributors (ICs) to senior executive leaders.
- Strong problem-solving skills with a passion for driving customer advocacy and building long-term, collaborative relationships.
Why the company?
At the company, we are revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. With 40 years of fearless innovation, we create solutions that empower the collaboration between humans and technology across physical and digital realms. Our solutions provide customers with unparalleled security, visibility, and insights throughout their digital footprint.
Driven by our technological expertise, we are engaged in meaningful experimentation and solution-building. Our global network of experts and doers creates limitless opportunities for growth and development. We collaborate with empathy to achieve significant global impacts, making our solutions and our influence felt everywhere.
We are the company, and our power starts with you.
