The company is seeking a Customer Success Executive who will provide strategic leadership and drive the execution of post-sales activities across key accounts within the Enterprise, Industries, and Commercial sectors. This role is vital for enhancing the company’s long-term value by accelerating customer success, ensuring predictable renewals, and maximizing the impact of our solutions in business transformation initiatives.
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In this position, you will partner with C-level executives to guide the seamless delivery of business transformation, fostering collaboration with the company teams and strategic partners. Key responsibilities include:
- Drive Post-Sales Success: Lead the customer’s post-sales transformation, aligning our offerings with customer goals, fostering strong relationships with C-level executives.
- Collaborate Strategically: Work with Account Executives on integrated pre- and post-sales strategies to deliver long-term customer value.
- Mitigate Risks and Drive Value: Identify potential risks and develop strategies to ensure smooth value realization.
- Focus on KPIs: Guide the Customer Success team to meet operational KPIs including adoption, technical health, renewals, and customer satisfaction.
- Foster Strategic Alignment: Build relationships within the company and incorporate customer feedback for continuous improvement.
- Advocate for Innovation: Drive innovative solutions to help customers achieve their goals, promoting a culture of agility within the team.
- Set Success Metrics: Establish measurable success metrics with customers and regularly review progress to ensure milestones are met.
The ideal candidate will have:
- Experience: 10+ years in management consulting or a leadership role with a focus on SaaS transformation and strategic advisory.
- AI Integration: Expertise in leveraging AI for work process enhancement and decision-making.
- C-Level Engagement: Proven ability to build relationships with senior executives in large enterprises.
- Strategic Account Management: Success in leading customer success teams and managing complex accounts.
- Business Acumen: Strong problem-solving skills, aligning technology solutions with business needs.
- Cross-Functional Leadership: Experience in working across departments to drive alignment.
- Adaptability: Ability to thrive in dynamic environments and adjust strategies as needed.
- Communication Skills: Exceptional ability to communicate complex ideas clearly and influence stakeholders.
Language Requirements: Fluency in Italian and English is essential.
This role is perfect for a seasoned strategic advisor who excels in high-impact environments and has a track record of guiding enterprise customers through digital transformations.
