- Location: Multiple Locations, Saudi Arabia
- Work from Home: Up to 50%
- Role Type: People Manager
- Profession: Customer Success
- Discipline: Customer Success Unit Management
- Employment Type: Full-Time
Overview
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. The Customer Success Leader for Saudi is the most senior Customer Success (CS) resource in each geography or segment, reporting to the Country leader. This role is responsible for optimizing the organization’s capabilities aligned with CS business goals and championing consumption, exceptional proactive support delivery, and operational excellence within their organization. The ideal candidate will be a passionate, forward-thinking, hands-on leader with exceptional skills in developing and leading a highly technical team focused on Microsoft Cloud Solutions and customer support experience.
Qualifications
- Bachelor's Degree in Business Management, Engineering, or related field AND strong years professional experience including technology leadership, consulting/professional services, product strategy, business leadership, sales, or directly within Customer Success OR Master's Degree in Business Management, Engineering, or related field AND 12+ years professional experience including technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success OR equivalent experience.
- Proven years engineering and/or technology experience.
- Strong years people management/leadership experience.
- Experience in the Saudi market.
Responsibilities
People Management
- Model, Coach, and Care for team success through empowerment and accountability.
Technical Leadership
- Act as an executive-level sponsor and leader for highest consuming customers and partner ecosystem.
- Provide global thought leadership for technical integration and innovation.
- Create a culture of community engagement with customers.
Business Execution
- Engage with Microsoft and partner resources to ensure awareness and understanding of Customer Success organization and roles globally.
- Drive consumption rigor and discipline in the area by developing and leading inclusive and regular rhythm of business processes.
- Drive customer engagement by ensuring implementation of a predictable and scalable customer engagement model across all enterprise accounts.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
