Customer Success Manager

About
A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Your role and responsibilities include understanding clients' primary challenges, facilitating use case exploration, leading persuasive technical conversations, and creating post-deployment customer success plans.

Location
RIYADH, Riyadh, Saudi Arabia

Work Arrangement
Onsite

Requirements

• Bachelor's Degree required
• Proven Technical Expertise in Complex Technology Sales
• Hands-On Experience in Technology Domains (e.g., Cloud, Data and AI, Automation, Integration or Security)
• Proficiency in Agile Practices
• Effective Communication and Relationship Building Skills
• Self-Motivation and Problem-Solving Aptitude

Preferred Experience

• Broad Technology Solution Expertise
• Sales Experience in Software and Cloud