Whether you’re an experienced professional or just getting started, your contributions matter at the company. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
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Location
Saudi Arabia
Responsibilities
- Develop a trusted advisor relationship with our customer’s managers and executive sponsors to identify and engage with the Sponsor and stakeholders.
- Increase customer retention and adoption rates by conducting regular check-in calls, developing success plans, and conducting scheduled business reviews where necessary.
- Be the single point of contact and escalation for the customer, personally helping with questions/issues.
- Coordinate with the Services team to understand the clients onboarding process, ensuring customers get off to the right start.
- Understand and articulate business value to ensure adoption and drive growth; through training and development of best practices to ensure return on the customer’s investment and build customer advocates and champions.
- Track customer activity to identify churn risk and work proactively to eliminate that risk.
- Identify upsell opportunities and pass them to Sales contact.
- Serve as a customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
- Work closely with internal resources on escalation and resolution processes for critical customer issues.
- Mentor and train new hires and less experienced peers.
- Serve as a subject matter expert and go-to resource within the department and outside of the department.
- Handle larger or strategic customer accounts as requested.
- Lead special projects.
- Perform additional duties and projects as assigned by management.
Qualifications
- Four-year degree preferred.
- Excellent presentation, written, and oral communication skills.
- Strong interpersonal skills and experience initiating and building positive relationships.
- Strong organizational and time management skills with the ability to manage multiple projects.
- Cross-functional leadership and team coordination skills.
- Proven ability to navigate difficult and complex customer concerns with ease.
- Creative problem-solver who acts confidently – spearheading solutions to problems that arise.
- Demonstrated ability to research issues in a resourceful manner prior to escalating.
- Subject matter expert in multiple brands.
- Demonstrated negotiation and persuasion skills; ability to be tenacious.
- Able and willing to travel on-site for customer visits as required by the business (up to 25%).
