The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for the company’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their investment.
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As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the platform to translate their business needs to solutions.
Your Impact
- Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the platform by coordinating the completion of the Signature Success catalog of services as required for your customer.
- Provide timely, proactive feature guidance based on the areas of interest for your customer.
- Act as an advisor to your customers for the adoption of new features of the company’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
Minimum Skills
- Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
Preferred Requirements
- +2 years in the Ecosystem.
- Product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant).
- Knowledge of products and features, capabilities, best use, and how to deploy.
- Degree or equivalent experience required. Experience will be evaluated based on the strengths you’ll need for the role.
Location
Saudi Arabia - Riyadh
