Customer Success Manager (Emirati National) - Operations

About the Job
KitchenPark helps restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality, and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in.

What You’ll Do

• Drive engagement of 50+ operators of delivery-only businesses across the UAE, serving as a strategic advisor, and ensuring their happiness, profitability, growth, and retention.
• Systematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.
• Develop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.
• Develop and maintain tools, reports, and datasets that improve the operational efficiency and productivity of the internal team.
• Closely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.

Requirements

• 3-5 years of Customer Success experience.
• Must be a UAE national (Emirati).
• Industry experience in the FoodTech market is a plus.
• A proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.
• Someone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.
• Arabic and English language skills are a prerequisite; you must be fluent in both.
• Relationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.
• Customer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.
• Data-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation.
• We expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. Being incredibly well organized (Prince2 or PMP qualifications desirable) is essential.

Work Conditions
This role is based in our Dubai Internet City office location. All of our office-based teams work onsite, five days a week.