Customer Success Manager

About the Role
Join an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. You will help customers unlock the full value of e-learning, build trustful relationships across various industries and geographies, and drive retention, expansion, and advocacy that fuel growth.

What You Will Be Doing

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
• Objectively assess account health scores and proactively take action to improve them.
• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
• Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

What You Will Bring

• A bachelor's degree or higher.
• 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
• Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
• A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
• A customer-oriented approach, with the ability to identify the real need behind a request.

Nice to Have

• A passion for HR tech and familiarity with the latest trends in the space.