As a Customer Success Manager, you will proactively drive new product attachment and develop strong relationships across our existing customer base through onboarding, up-selling, and cross-selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship management while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the company product. At the company, we value our office culture for the relationships and collaboration it fosters and the creativity it brings. We operate as a hybrid workplace to ensure our team can create a work-life balance that best fits them.
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What You’ll Do
- Partner with the sales team to ensure a smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry out the full sales cycle for growth opportunities in existing customer accounts
- Act as an advisor to customers, ensuring they leverage the company solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally with internal company teams (Support, Product, Finance, and Legal)
Who You Are
- A strong communicator with excellent attention to detail
- Fluency in Arabic preferred
- Motivated by building long-term, lasting relationships
- Driven by the opportunity to make a visible impact with your work
- Customer-minded, always aiming to provide the most value possible
- Experienced in negotiating contract terms and overcoming pricing objections for up-sell and cross-sell activities
Benefits and Growth
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, with opportunities to join our Community Guilds
- Intra-departmental mentor and buddy program for networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
The company values people from all walks of life. We understand that not everyone will meet all the qualifications on day one. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
