About the Role
The Customer Success Manager will own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role is designed for an individual who can independently manage revenue-driving accounts, understand campaign models and internal processes, and effectively translate client needs into structured product and process improvements.
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Responsibilities
Account Ownership & Relationships
- Own performance-driven accounts: manage performance and influencer marketing accounts focused on ROAS and commercial outcomes.
- Build strategic relationships: develop strong client relationships and align account strategies with business goals.
Performance Optimization & Growth
- Drive optimization: improve campaign performance, ROAS, and account efficiency.
- Lead retention and growth: develop growth plans, improve retention, and identify upselling opportunities.
Product & Cross-Functional Collaboration
- Translate client needs into solutions: partner with Product to turn client requirements into actionable inputs.
- Drive cross-functional alignment: coordinate with BI, Operations, Finance, Influencer, and Product teams.
- Improve workflows: identify process gaps and proactively drive improvements.
Analytics & Reporting
- Analyze performance: interpret dashboards, campaign data, and key performance metrics.
- Identify opportunities: spot performance gaps and translate insights into actionable recommendations.
Operational Excellence
- Own execution end-to-end: take accountability for account performance and client satisfaction.
- Operate independently: manage priorities, solve problems, and deliver results with minimal supervision.
Qualifications
- 5–7 years of total experience, including 3+ years in Account Management or Customer Success.
- Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.
- A background in performance marketing, influencer marketing, affiliate, or agency + product environments.
- Experience with SaaS or tech platforms and cross-functional collaboration.
- Strong analytical skills and data literacy.
- Strong ownership, accountability, and ability to operate with minimal supervision.
