Customer Success Manager

Core42, a leader in AI-powered cloud and digital infrastructure, is experiencing significant growth and seeking a Customer Success Manager. This role focuses on driving the adoption of end-user collaboration tools, particularly within non-technical departments like HR and finance. The ideal candidate will possess a strong customer success orientation and a solid background in program and project management in digital transformation.

Responsibilities

• Adoption Leadership: Lead initiatives to enhance end-user collaboration tool adoption, ensuring impactful usage across client environments to achieve measurable business value.
• Cross-Department Engagement: Collaborate with diverse client departments, including HR and finance, to understand their unique needs and demonstrate the value of tools relevant to their goals.
• Workshop Facilitation & Design Thinking: Organize and conduct user-centric workshops utilizing design thinking techniques to identify end-user needs and refine tool adoption strategies.
• Program & Project Management: Create and implement detailed adoption plans, including training initiatives and end-user communication strategies supporting ongoing digital transformation.
• Tool Familiarity & Best Practices: Utilize a strong working knowledge of collaboration tools like Microsoft’s suite and ServiceNow to drive meaningful client outcomes.
• Training & Enablement: Design training programs and enablement resources to facilitate smooth onboarding and sustained engagement with collaboration technologies.
• Use Case Development: Develop a library of use cases that illustrate specific value points, showcasing the practical benefits of tools to various client functions.

Requirements

• Significant experience in customer success or project management, focusing on tool adoption within large organizations.
• Expertise in facilitating workshops and applying design thinking methodologies to enhance user-centric solutions and adoption strategies.
• Proven ability to engage cross-functionally with client departments to define and drive tailored value propositions.
• Strong understanding of collaboration tools, particularly Microsoft technologies and ServiceNow, with a track record of applying best practices for client success.
• Excellent organizational skills with experience in developing detailed plans and coordinating communications across functions.
• Bachelor’s Degree in Business Administration, Organizational Psychology, Human Resources, Communication, or related fields.

Preferred Qualifications

• Experience with cutting-edge technology organizations, particularly in the UAE or GCC region.
• Collaborative, low-ego approach to teamwork, adaptable to Core42’s innovative and client-centric culture.
• Master’s Degree in Business Administration (MBA) or related field.
• Prosci Change Management Certification is preferred for any change management role.
• Certified Change Management Professional (CCMP) for high-level professional credibility in change management.
• Knowledge of Agile methodologies or Six Sigma for process optimization is beneficial.

Work Conditions

• Competitive Salary and performance-based annual bonus.
• Access to exclusive discount cards for a wide range of services.
• Comprehensive health coverage for you and your family, including dental, vision, and life insurance.
• Unlimited access to premium learning platforms for career development.