As a Customer Support Engineer at Unifonic, you will play a critical role in ensuring our clients have the best experience possible. You will serve as the main point of contact, fostering long-lasting relationships while handling complex support issues in a dynamic and fast-paced environment. This full-time position is based in Eastern, Saudi Arabia, and is ideal for a fresh graduate or someone with 0-1 years of experience in customer service or technical support.
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Proudly voted a Great Place to Work®, Unifonic is a dynamic startup in the CPaaS (Communication Platform as a Service) space, revolutionizing how businesses communicate with over 5,000 customer-centric companies. Our team of more than 400 passionate individuals thrives in a fun and collaborative work environment where creativity is encouraged.
Key Responsibilities:
- Respond to client inquiries and collaborate with vendors to resolve problems as 1st and 2nd line support via email, phone, and remote connection.
- Execute day-to-day operations related to the company’s products and services, including reports, performance monitoring, and issue tracking.
- Provide in-depth training on products and integration, ensuring technical infrastructure and services are available.
- Collaborate with cross-functional teams to build a consistent client experience and identify new product/feature opportunities.
- Document and communicate best practice processes for ongoing management and operational problem-solving.
- Support other agents by progressing customer tickets and following up on escalations in a timely manner.
Job Requirements:
- Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields (internships or project experience in tech environments preferred).
- Foundational understanding or strong interest in learning about technical infrastructures, networks, software systems, and database concepts.
- Strong analytical and problem-solving abilities, demonstrated through academic projects or internships.
- Ability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.
- Strong communication skills and ability to explain technical concepts clearly to non-technical audiences.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, or related fields.
Benefits:
- Competitive salary and bonus
- Unifonic share scheme
- 30 holiday days after the first anniversary
- Birthday off
- Flexible work-from-anywhere policy (up to 25 days per year)
- Paid leave and assistance for new parents
Language Requirements:
Strong communication skills required, with the ability to explain technical concepts clearly.
Join Unifonic and be a part of something big!
