The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in the MENAT region. He/She will capture customer and internal technical issues, create resolution plans, and ensure completion to the customer's satisfaction.
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Responsibilities
- Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
- Provide clear articulation and prioritization of customer issues.
- Perform detailed troubleshooting and data analysis.
- Interface with all stakeholders to ensure completion of customer issues.
- Full ownership of customer cases from inception to resolution.
- Manage repair cases when work is executed by internal or external stakeholders.
Requirements
- Bachelor’s degree in electrical engineering with a minimum of 5 years of technical experience in M&D.
- Full understanding of Dissolved Gas Analysis principles.
- Fluent in English and preferably one other region-specific language.
- Experience in troubleshooting electrical, electronic, and mechanical systems.
- Exceptional interpersonal and written/verbal communication skills.
- Must be able to wear all required personal protective equipment as required.
- Competency with MS Office.
- Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X, etc.).
- Experience in commissioning and troubleshooting.
What will make you stand out
- Experience with root cause analysis methodologies.
- Previous experience with industrial network protocols e.g. IEC 61850, DNP3, Modbus.
- Available to travel a minimum of 30% of the time.
- Driving license for car.
Additional Information
Relocation Assistance Provided: Yes
Location
Doha, Ad Dawhah, Qatar
