Customer Support - M&D Engineer

The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in the MENAT region. He/She will capture customer and internal technical issues, create resolution plans, and ensure completion to the customer's satisfaction.

Responsibilities

• Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
• Provide clear articulation and prioritization of customer issues.
• Perform detailed troubleshooting and data analysis.
• Interface with all stakeholders to ensure completion of customer issues.
• Full ownership of customer cases from inception to resolution.
• Manage repair cases when work is executed by internal or external stakeholders.

Requirements

• Bachelor’s degree in electrical engineering with a minimum of 5 years of technical experience in M&D.
• Full understanding of Dissolved Gas Analysis principles.
• Fluent in English and preferably one other region-specific language.
• Experience in troubleshooting electrical, electronic, and mechanical systems.
• Exceptional interpersonal and written/verbal communication skills.
• Must be able to wear all required personal protective equipment as required.
• Competency with MS Office.
• Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X, etc.).
• Experience in commissioning and troubleshooting.

What will make you stand out

• Experience with root cause analysis methodologies.
• Previous experience with industrial network protocols e.g. IEC 61850, DNP3, Modbus.
• Available to travel a minimum of 30% of the time.
• Driving license for car.

Additional Information
Relocation Assistance Provided: Yes
Location
Doha, Ad Dawhah, Qatar