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Customer Support - M&D Engineer

Unlock employer Doha, Qatar Posted: 16 Oct 2025

Financial

  • Estimate: $35k - $50k*
  • Zero income tax location

Accessibility

  • Apply from abroad
  • Relocation Support
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Fluent
  • Arabic: Professional

Position

The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in the MENAT region. He/She will capture customer and internal technical issues, create resolution plans, and ensure completion to the customer's satisfaction.

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Responsibilities

  • Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
  • Provide clear articulation and prioritization of customer issues.
  • Perform detailed troubleshooting and data analysis.
  • Interface with all stakeholders to ensure completion of customer issues.
  • Full ownership of customer cases from inception to resolution.
  • Manage repair cases when work is executed by internal or external stakeholders.

Requirements

  • Bachelor’s degree in electrical engineering with a minimum of 5 years of technical experience in M&D.
  • Full understanding of Dissolved Gas Analysis principles.
  • Fluent in English and preferably one other region-specific language.
  • Experience in troubleshooting electrical, electronic, and mechanical systems.
  • Exceptional interpersonal and written/verbal communication skills.
  • Must be able to wear all required personal protective equipment as required.
  • Competency with MS Office.
  • Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X, etc.).
  • Experience in commissioning and troubleshooting.

What will make you stand out

  • Experience with root cause analysis methodologies.
  • Previous experience with industrial network protocols e.g. IEC 61850, DNP3, Modbus.
  • Available to travel a minimum of 30% of the time.
  • Driving license for car.

Additional Information
Relocation Assistance Provided: Yes
Location
Doha, Ad Dawhah, Qatar

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