The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level. The Customer Support Solutions Engineer provides support to GA regional units to design, promote, and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. This role involves collaborating with the Regions, Global Supply Chain, Quality, Product Management, and R&D teams to solve customer requests and define best practices for high-quality customer support.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Essential Responsibilities
The Customer Support Solutions Engineer is responsible for supporting GA (Grid Automation) regions on the following topics:
- Designing solutions for Substation control, Protection, and Monitoring, including identifying compliance with customer requirements and specific customizations for the Saudi Arabia product portfolio.
- Collaborating on Proof of Concept designs for qualification purposes, promotion, or execution of customer projects.
- Differentiating the GA (Grid Automation) offering to align with customer needs in terms of total cost of ownership, flexibility, performance, and life cycle management.
- Defining engineering strategies for system architecture design, including communication with IEDs and SCADA, and optimizing system functions for protection and control.
- Auditing project designs and consolidating application libraries with customer use cases and design templates for internal sharing.
- Providing coaching and expertise development to regional teams to ensure innovative project delivery.
- Leading site investigations and taskforces on strategic projects within the GA PAC portfolio, covering products like distributed digital control systems and cyber security solutions.
Qualifications/Requirements
- Bachelor’s degree in Electrical Engineering or equivalent experience.
- Significant experience leading technical projects in grid automation.
- Strong knowledge of Power Systems and Substation Control.
- Excellent communication skills and a customer-focused mindset.
- Experience with protection and control system design, validation, commissioning, and communication protocols.
- Ability to manage multiple projects within stringent time constraints and maintain strong working relationships.
- Willingness and ability to travel 25% of the time.
- Proficiency in English (written and spoken) is mandatory.
- Legal right to work in KSA without company sponsorship.
Desired Characteristics
- Knowledge of Protection Applications for Transmission, Generation, and Industry segments.
- Familiarity with product Quality metrics and cybersecurity standards.
