Customer Support Specialist

About the Role
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding the company products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams within the company in case any support is needed until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using the company products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major (Preferred).
• 0 - 1 year of experience in call center or customer service roles.
• High fluency in the English language, especially speaking and communicating verbally (Must).
• Excellent typing skills (Must).
• Flexible to work in different shifts in Khobar - On-site (Must).
• Comfortable and skilled in delivering training (Preferred).
• Willing to work hard with autonomy to handle customer cases until case resolution.
• Strong communication skills with a great ability for problem-solving.
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You
We believe you will love working at the company!

• Highly competitive compensation packages, including bonuses and the potential for shares.
• Personal development prioritized with regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• Autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.