Customer Support Specialist

About
Role: Customer Support Specialist - Branches
Role Purpose: To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
• Handling general walk-in inquiries in a pleasant manner regarding ADIB's products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing etc.
• Delivery of cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivery of covered cards to customers.
• Delivery of returned cheques to customers.
• Perform any other responsibilities entrusted by Branch management from time to time.

Requirements

• Knowledge of ADIB’s Retail & institutional Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all the Regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

Work Conditions
This position is for UAE Nationals only.
Location
United Arab Emirates