Customer Support Specialist job in Dubai

Position

The Customer Support Specialist assists customers in their banking requirements by delivering high-quality service while projecting the company's professional image in all interpersonal dealings.

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Key Responsibilities

Maintaining a high level of service attitude towards customers.
Executing, distributing, and recording customer instructions from various channels (e.g., incoming mail, fax, etc.).
Handling general walk-in inquiries regarding the company's products and services and directing customers to the respective service areas.
Performing general administrative work, which may include preparation of memos, customer letters, and filing.
Delivering cheque books and ATM cards to customers.
Handling and delivering captured card issues on behalf of customers.
Delivery of covered cards and returned cheques to customers.
Performing any other responsibilities entrusted by Branch management from time to time.

Requirements

Knowledge of the company's Retail & Institutional Banking products and services.
Familiarity with the company's Operational Policies & Procedures.
Understanding of UAE banking practices, regulations, and risks.
Thorough knowledge of all the regulations issued by the Central Bank of UAE.
Fair knowledge of service standards and cross-sales.
Proficient computer skills.

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