Customer Support Specialist

The Customer Support Specialist assists customers in their banking requirements by delivering high-quality service while projecting the company's professional image in all interpersonal dealings.

Key Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing, distributing, and recording customer instructions from various channels (e.g., incoming mail, fax, etc.).
• Handling general walk-in inquiries regarding the company's products and services and directing customers to the respective service areas.
• Performing general administrative work, which may include preparation of memos, customer letters, and filing.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivery of covered cards and returned cheques to customers.
• Performing any other responsibilities entrusted by Branch management from time to time.

Requirements

• Knowledge of the company's Retail & Institutional Banking products and services.
• Familiarity with the company's Operational Policies & Procedures.
• Understanding of UAE banking practices, regulations, and risks.
• Thorough knowledge of all the regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards and cross-sales.
• Proficient computer skills.