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Customer Support Specialist

Unlock employer Dubai, United Arab Emirates Posted: 17 Apr 2026

Financial

  • Estimate: $18k - $30k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • Visa Provided

Requirements

  • Experience: Entry Level
  • Arabic: Professional

Position

To assist customers in their banking requirements by delivering high quality service while projecting the company’s professional image in all interpersonal dealings.

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Key Responsibilities

  • Maintaining a high level of service attitude towards customers.
  • Executing, distribution, and recording of customer instructions from various channels (e.g., incoming mail, fax, etc.).
  • Handling general walk-in inquiries in a pleasant manner regarding the company’s products & services and directing customers to the respective service areas.
  • Performing general administrative work, which may include preparation of memos, customer letters, filing, etc.
  • Delivering cheque books and ATM cards to customers.
  • Handling and delivering captured card issues on account of customers.
  • Delivering covered cards and returned cheques to customers.
  • Performing any other responsibilities entrusted by Branch management from time to time.

Requirements

  • Knowledge of the company’s Retail & Institutional Banking products & services.
  • Knowledge of the company’s Operational Policies & Procedures.
  • Knowledge of UAE banking practices, regulations & risks.
  • Thorough knowledge of all the regulations issued by the Central Bank of UAE.
  • Fair knowledge of service standards.
  • Knowledge of Cross Sales.
  • Computer skills.
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