Customer Support Specialist

To assist customers in their banking requirements by delivering high quality service while projecting the company’s professional image in all interpersonal dealings.

Key Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing, distribution, and recording of customer instructions from various channels (e.g., incoming mail, fax, etc.).
• Handling general walk-in inquiries in a pleasant manner regarding the company’s products & services and directing customers to the respective service areas.
• Performing general administrative work, which may include preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards and returned cheques to customers.
• Performing any other responsibilities entrusted by Branch management from time to time.

Requirements

• Knowledge of the company’s Retail & Institutional Banking products & services.
• Knowledge of the company’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all the regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.